iFreelance

Call center
Estimated Budget:
Between $5,000 and $9,999
Category:
Accounting / Finance
Subcategory:
Customer Collections
Description:
Call Center Representative Responsibilities
Include:

Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Announcements:
Work Onsite:
Yes
Bidder Location:
United States

Bidding Details

Ends:
8/17/18 12:12 PM PDT
Remaining:
0 minutes
Began:
8/17/18 11:37 AM PDT
Bids:
Sealed:
Yes
Awards:
None Issued
Bid #
Status

Project Employer

stefania334

Location:
Texas, United States
Rating:
   
0
Projects Posted:
1

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