iFreelance

Customer Service Representatives
Estimated Budget:
Between $1,000 and $2,499
Category:
Administrative Support
Subcategory:
Customer Response
Description:
We are currently looking for Customer Service Representatives to join our team ASAP so we can offer our existing clients more exposure and then begin working with new clients.

Initially, you'll be attracting attention and speaking to customers on a daily basis at venues throughout the region. You'll be explaining our client's products and services, missions and success stories, and helping interested customers complete the registration forms.

Essential Function:

Respond to incoming calls from members and providers excluding provider claims calls.
Achieve individual performance goals as it relates to call center objectives
Engage and collaborate with other departments as applicable
Comply with workplace safety standards
Comply with regulatory requirements
Demonstrate positive working relationships with peers and effectively manage conflict
Attend meetings and training sessions as scheduled
Show flexibility in meeting changing performance objectives consistent with company and department objectives

Responsibilities:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Knowledge/Skills/Abilities:

Excellent oral and written communication skills
Ability to use PC, typing 40 WPM
Ability to research problems
Ability to talk and type simultaneously
Strong listening skills
Empathy/passion for working with senior, disabled, low income populations and providers
Great Interpersonal Communication Skills
Strong Verbal and Written communication skills
Organizational Skills and Problem Solving
Bilingual communication skills preferred
Ability to abide by Molina's policies
Ability to maintain attendance to support required quality and quantity of work
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
Required Education: High School Diploma or GED

Required Experience:

0-2 years of Customer Service/Call Center experience in Healthcare or equivalent related experience
Working knowledge of Microsoft Office or other comparable software
Announcements:
Work Onsite:
Yes
Bidder Location:
United States

Bidding Details

Ends:
5/17/18 7:44 AM PDT
Remaining:
0 minutes
Began:
5/14/18 10:0 AM PDT
Bids:
Sealed:
Yes
Awards:
None Issued
Bid #
Status

Project Employer

pete Semerdzhyan

Location:
California, United States
Rating:
   
0
Projects Posted:
1

Public Project Discussion

This project has not been discussed.
Discussion Not Permitted
To participate in this discussion, you must be logged in.
The freelancer has not yet submitted a review of the employer.
Reviews can only be submitted after project work has been completed.
The employer has not yet submitted a review of the freelancer.
Reviews can only be submitted after project work has been completed.
Bidding Statistics Not Available
Bidding statistics are not yet available for this project because no bids have been submitted.
View Timing & Location
These charts allow you to visualize how often and from within what countries this project has been viewed during this project's bidding phase.

iFreelance is a great way to hire Freelancers, find work and get your goals accomplished.

iFreelance is the premier place for independent professionals looking for freelance work. Whether you have experience in proofreading, art jobs or data entry, iFreelance is the hub where you can meet entrepreneurs and sell your freelancing skills.