Customer Service Representatives
Estimated Budget:
Between $1,000 and $2,499
Administrative Support
Customer Response
We are currently looking for Customer Service Representatives to join our team ASAP so we can offer our existing clients more exposure and then begin working with new clients.

Initially, you'll be attracting attention and speaking to customers on a daily basis at venues throughout the region. You'll be explaining our client's products and services, missions and success stories, and helping interested customers complete the registration forms.

Essential Function:

Respond to incoming calls from members and providers excluding provider claims calls.
Achieve individual performance goals as it relates to call center objectives
Engage and collaborate with other departments as applicable
Comply with workplace safety standards
Comply with regulatory requirements
Demonstrate positive working relationships with peers and effectively manage conflict
Attend meetings and training sessions as scheduled
Show flexibility in meeting changing performance objectives consistent with company and department objectives

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers


Excellent oral and written communication skills
Ability to use PC, typing 40 WPM
Ability to research problems
Ability to talk and type simultaneously
Strong listening skills
Empathy/passion for working with senior, disabled, low income populations and providers
Great Interpersonal Communication Skills
Strong Verbal and Written communication skills
Organizational Skills and Problem Solving
Bilingual communication skills preferred
Ability to abide by Molina's policies
Ability to maintain attendance to support required quality and quantity of work
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
Required Education: High School Diploma or GED

Required Experience:

0-2 years of Customer Service/Call Center experience in Healthcare or equivalent related experience
Working knowledge of Microsoft Office or other comparable software
Work Onsite:
Bidder Location:
United States

Bidding Details

5/17/18 7:44 AM PDT
0 minutes
5/14/18 10:0 AM PDT
None Issued
Bid #

Project Employer

pete Semerdzhyan

California, United States
Projects Posted:

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