iFreelance

I NEED A PROFESSIONAL CUSTOMER SERVICE
Estimated Budget:
Between $500 and $999
Category:
Administrative Support
Subcategory:
Customer Response
Description:
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Announcements:
Work Onsite:
Yes
Bidder Location:
United States

Bidding Details

Ends:
10/15/17 4:13 AM PDT
Remaining:
0 minutes
Began:
10/2/17 8:24 AM PDT
Bids:
Sealed:
Yes
Awards:
None Issued
Bid #
Status

Project Employer

Christopher Rosenthal

Location:
Illinois, United States
Rating:
   
0
Projects Posted:
2

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