Hi,

I am looking for an expert in Microsoft Citizen Service Platform. I need to identify candidates with the following experience. Specific project details will only be provided to candidates who qualify. Please highlight your experience in your bids along with your resume. Template bids WILL be deleted. Thank you.

* Experience in back office systems and approaches for:
• Service Requests
• Fulfilment
• Self Service
• Case Management
• ID Management
• Single Citizen Record / Citizen centric view
• Payments
• Knowledge Management
• Document Management & workflow
• SharePoint for knowledge base
• Request for Proposal
• Call Guides / Scripts

* Knowledge with the following Framework Items:
• Scripting and Call Guides
• CRM Customisations
• Customer Data HUB
• Smart Cards
• Fulfilment Mechanisms
• Integration connectors for many of the common back office systems

Questions:  
(1) Are you willing to work onsite in Puerto Rico?
(2) How much experience with MS Service Platform do you have?