Service Description:
During the past 12 plus years of extensive business experience, I closely worked with various organizations that specialize in different industries (telecommunications, banking and finance, health care, pharmaceutical ,FMCG, retail, oil and gas, NGO, etc) where I helped them develop their businesses through their people.
Being an expert in business development through developing talent from within the organization, I conducted complete learning and development packages, that have addressed the main five aspects of talent / skills development: (analysis, design, deliver, measure and continually improve learning interactions).
Examples of in-house development projects I have successfully conducted:
- Emotional Intelligence, in work and business life;
- Situational leadership;
- Leading competitive teams;
- Needs satisfaction based selling;
- Customer Experience & Service quality initiatives;
- Customer service and customer care projects;
- Account selling;
- Selling in retail business sectors;
- Team building and team work initiatives;
- Coaching, mentoring and motivating teams;
- Creating service oriented teams;
- Re-building and reformulating organizations to customer service oriented
organizations;
- Performance Measurement & Behavioral based performance;
- Recruiting the right talent, developing the needed caliber, producing the perfect fit employees.
- The missing factor in project management;
- Personal development & interpersonal skills projects.
- Priorities and Task management.
Industries I worked with:
- Pharmaceutical;
- Retail;
- Management consultancies;
- Manufacturing (Gold, Cables);
- FMCG;
- Banking and Finance;
- Telecommunication;
- Agriculture
Whenever I'm called up on, I tend to start with the end result in mind. The results that the client needs to see, touch and feel by the end of the learning & development experience. To achieve that, i use a fastidious process to gather as much information as possible about the client and the current state of the nation. This takes place at the early stages of our interaction. From their, working with the client hand in hand, an interactive & engaging experience is designed to deal with the client's needs identified.
The results are always stunning.
As a trilingual, I can comfortably serve different cultures.
Let's talk...
sam@cantactics.ca
Skype: sam007canada
Industry Experience:
Consumer Goods, Consumer Services, Financial Services, Banks, Credit Unions, Retail, Wholesale, Healthcare, Pharmaceuticals, Life Sciences, Biotechnology, Telecommunications