Developed a business plan for a proposed new type of pet store, one that could compete next door to the big box pet stores. This was designed at the request of a small business owner who wanted to expand operations.

This request and subsequent work were done internally when I worked at Franklin Covey. Our department was competing internally for this work with a new department that had just merged with us. We ended up combining our efforts, which gave us many of Franklin Covey's first WBT products.

Design small modules for weekly 1 hour real estate "jam" sessions. Also design marketing materials and marketing campaigns for individual Realtors.

Retooled the Franklin Covey time management program to make it specific to Wendy's managers and owners. Added Wendy's examples and made scenarios relevant to their world.

Designed a management procedures training program based on each of 20 Olive Garden operating guidelines. This was a very lively interactive program filled with case studies and games. Olive Garden wanted it to be fun!

Created a simple navigational menu page using Captivate for the National Remote Access Services Division of the Federal Reserve System

Created an eLearning module as a standalone or refresher course for end-users. This was a custom application created internally for the Federal Reserves Open Markets Operations.

Project Manager assigned to develop an implementation guide, in partnership with Microsoft and Agitavi Research, to pilot a new curriculum for technical students to help them develop successful and sustainable ventures by giving technical faculty the material to fuel innovation, support entrepreneurship and aid employability of the next generation.

Designed and developed an informational website to communicate new procedures and processes relating to software upgrade.

Developed training CD to prepare executives with communication options encompassing the organization’s contingency plan. Created step-by-step instructions as well as video simulations to incorporate an interactive component to the lesson.

A presentation that I created to teach students about Instructional Systems Development.

The purpose of this training was to teach employees on how to contact customers who chose to cancel or downgrade their account. This document is the Instructor Guide for this training.

Marjie Dumornay's work history.

Sample lessons of a customer service training that I created. The objective of this training was to teach employees on how to effectively speak with customers.

The purpose of this document was to provide employees with a structured integrated on the job training sessions. Newly hired customer service employees, at this company, were required to observed tenured employees handle customer calls. However, there was no structure the activity. I created documents that detailed specific assignments for each on the job session.

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This is a detailed design document of a course.